Return Policy for Custom-Made Items:
Due to the personalized nature of our custom-made pieces, we do not offer full refunds.
If you're not satisfied with your item, you may return it within 48 hours for a refund minus 20%, to cover processing and restocking fees. Provided the item are unworn or unwashed, in original condition. Shipping costs are non-refundable.
Standard returns are accepted within 48hrs (2 days) for a full refund. We accept returns within 48 hours of delivery confirmation.
To be eligible for a return:
The item must be in its original condition: unworn, unwashed, and with all original tags/packaging.
You must contact us at Inceptualsara@gmail.com within 48 hours of receiving your item to request a return authorization.
Please note:
Customers are responsible for return shipping costs.
Refunds will be issued to the original payment method once the item is received and inspected.
We reserve the right to deny a return if the item does not meet our return criteria.
Final sale items, custom orders, and items returned outside the 48-hour window are not eligible for return.
